Our Privacy Policy

At Commercial Brokers Australia, we understand that the details you provide us are private and personal. It's important that you feel secure whenever you deal with us. It's also important that you understand how we protect your privacy, as well as how, when and where we may use your details. The following is our commitment to you, on what our policies towards your privacy are. You can be confident in the fact that we abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act (Cth) 1988.

What Information is Collected

We only collect personal information that is necessary for us to perform our functions. The kinds of personal information we collect and hold will depend upon the type of products and services you request from us. However, it may include:

• information you give us when you request a product or service from us. This information will include your name, address and contact details
• financial information about you such as your financial position and information obtained from credit checks (but only if you have authorised us to carry out those checks).
• communications between us and your existing lending manager, solicitors, accountants (as authorised) 
• if you have or had a product with us, transactional information about the use of that product

Using and Disclosing Your Personal Information

Any personal information that we collect about you will be used by us:

• to assess your applications for products or services that we may provide; and
• to provide you with the products or services 

 
We may also use your personal information to help us develop other products and services and to provide you with information about other products and services offered or distributed by us or our related companies.

Before we disclose any of your personal information to any other organisation, we will take reasonable steps to ensure that:

• The organisation has the same commitment as us to the protection of your personal information AND
• You have consented to us doing so.

 
By consent, we mean approval in writing, orally, or implied from your dealings with us.

Retaining your information

By law, we are required to hold certain information about you, even after you are no longer a customer of this office. However, after such time you can be assured we will destroy your personal information thoroughly and safely. We may also hold certain information about you if it is needed for a purpose which you are aware of or reasonably expect us to hold the information. When that information is no longer needed, it will be destroyed.

We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner. When that information is no longer needed, it will be permanently destroyed.